Dynamic position with opportunities to advance skills
Parking on-site avaliable
Fixed term contract - ending February 2024
$65,000 + super
About the company Work for a global medical device company operating offering a unique range of medical aesthetic devices for professionals across the globe. A forward-thinking company, located in Macquarie park, our client looks to provide effective equipment and to provide the best level of service possible. Entering an exciting period of growth, with an equally exciting focus on people and culture and innovation.
About the opportunity Become the point of contact for customer support, problem solving and enquires. Providing support to a market leading range of innovative medical devices to a unique customer base. Ability to problem solve and work cohesively with internal stakeholders, service technicians and perform duties outside their scope. Be genuinely committed to customer satisfaction and be given opportunities to grow and advance your career.
Duties
Be the first point of contact and provide a high level of Customer Service
Managing customer expectations and resolution to problems
Support field personnel
Utilise various communication methods in a timely manner- telephone & email
Maintain and build relationships with customers
Provide support to multiple departments
Ensure complaints are resolved quickly and expertly, and escalated when required
Update and maintain Service Level agreements with customers
Identify opportunities to upsell service agreements
Skills and Experience
Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
Experience working with SAP is advantageous
Strong attention to detail and multi-tasking ability
High attention to detail
Experience providing technical knowledge
High level communicator both written and verbal
Culture A company with a global presence with a warm and close-knit supportive team environment.
How to Apply Click apply or contact Kelly-Ann Turner , Sourcing Consultant on 02 8877 8772 for a confidential discussion.
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com