Customer Service Coordinator

Benefits

• Attractive salary package eqvivlant to $60,000 + Super - Increase to $63,000 + super after 6 months
• Supportive working environment, with 8 week induction programme
• Located close to Wynyard train station, Sydney CBD
• Rotating 13 hour shifts Monday - Sunday - part-time 5 shifts over two weeks 
• Award winning employer of choice

About the company

Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in beautiful offices in the CBD over looking the harbour and Barangeroo, the organisation offers structured training and support.

 

About the opportunity

In your new Customer Service Representative role you will report directly to the Operations Manager.  You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with upto 50 cases per day and supply supporting documentation to insurance companies. You will be required to liaise with the technical/medical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task are required.

The rotating shifts is working approximately 5 shifts per fortnight, working between the days and hours of Monday - Sunday - 7 - 10pm. 

  
Duties

Your daily duties would include:

• Rapid response to inbound phone, email and fax requests from members and clients
• Liaise with the order processing team and technical support team
• Detailed documentation of all actions and communications undertaken in the delivery of services
• Provider billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred 

Skills and Experience

• Customer Service experience in inbound/outbound call centre environment
• Science or security Degree is desirable
• Strong attention to detail and multi-tasking ability
• Clear and concise communication skills

Culture

Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of.  

 

How to Apply

Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion.