Early shifts ideal for work-life balance or avoiding peak-hour commutes
Hours: Early Shift (4am–12pm) or Rotating 8-Hour Shift (between 7am–6pm)
Full-time, onsite role in a collaborative team setting, located in Macquarie Park 2113
Make a meaningful impact by supporting healthcare-related logistics
Join a values-driven company with national reach
Structured onboarding and training with clear processes and support
About the company Our client is a national organisation operating in the healthcare logistics space, partnering with a range of medical and life sciences organisations to ensure the timely, safe delivery of urgent products. The company is committed to operational excellence and ethical service delivery, with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney.
About the opportunity This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer Operations Executive, you’ll manage customer job bookings from start to finish – whether it’s a time-sensitive hospital delivery or a temperature-controlled shipment. You'll liaise with internal teams, couriers, suppliers, and hospitals to ensure smooth and timely service. You'll need to think fast, communicate clearly, and take initiative when issues arise. The role is based in Macquarie Park and reports to a Team Manager within a dynamic and fast-paced environment.
Duties Handle inbound calls, emails, and chat messages
Manage urgent delivery bookings and updates in real time
Enter data accurately into internal systems
Coordinate with drivers, operations teams, and customers
Monitor and troubleshoot critical deliveries
Proactively update stakeholders on any delays or disruptions
Liaise with internal teams for quotes, issues and escalations
Support freight recovery and customer follow-up
Skills and Experience
Experience in a call centre or customer support environment
Strong problem-solving and multitasking ability
Excellent verbal and written communication
Able to work rotating or early shifts onsite in Macquarie Park
Culture Supportive, fast-paced, and service-driven – the team shares a clear mission and takes pride in playing a role in real-world patient impact.
How to Apply Click apply or contact Jane Nichols, Divisional Manager on (02) 8877 8714 for a confidential discussion.
About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across healthcare – executive, permanent, contract/temp – across: Pharmaceuticals, Biotechnology, Medical Technology, Clinical Care, and Infrastructure.
Medical Affairs & Life Sciences – Regulatory, Medical, Clinical, PV, Quality
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