Customer Experience Manager

The Benefits:

• Global Pharmaceutical leader
• Highly strategic role
• Partner extensively across the business
• Customer experience subject matter expert for the business
• Drive omni-channel initiatives
• Strategic lead for customer experience projects
• Varied Specialty portfolio
• Full ownership of digital platforms
• Engaged stakeholders, highly collaborative team
• Attracted salary circa $160k plus super & numerous perks

The Company:

This well established global Pharmaceutical leader is at the forefront of advancing human health. They invest heavily in R&D and develop solutions across numerous therapeutic areas.

The Role:

This highly strategic Customer Experience Manager position is integral to the success of omni-channel activities across the business. You will deliver all multi-channel initiatives, partner with engaged stakeholders across the business and essentially drive customer engagement through gaining a thorough understanding of customers & their needs.

Key responsibilities include:

• Identify gaps and develop solutions enhancing CX initiatives
• Map out customer journeys/conduct customer segmentation analysis
• Develop roadmap for platform enhancements
• Own varied digital platform portfolio
• Lead transformation projects
• Strategic & tactical leadership for CX platform implementations
• Drive transformation change across the business
• Conduct analysis to develop business insights & opportunities
• Develop partnerships with key internal/external stakeholders
• Influence & shape decisions

Your Skills & Background:

• Min. 3 yrs Marketing experience
• Pharmaceutical experience adv.
• Displayed expertise mapping the customer journey
• Demonstrated Omni-channel Marketing expertise
• Superior analytics capabilities
• Proven ability to develop relationships
• Experienced in multi-channel transformation projects adv
• Proven ability to create business opportunities
• Demonstrated ability/passion for understanding customers
• Experience using Salesforce Marketing Cloud adv.
• Superior communication skills

How to Apply

Click apply or contact Marion Ludeking, Senior Consultant on 02 8877 8771 for a confidential discussion.

About us

Healthcare Professionals Group recruits all positions, at all levels, into Biotechnology, Medical Devices, Pharmaceutical and Scientific companies. For more pharmaceutical or medical related job opportunities visit www.hpgconnect.com