Benefits:

• $65,000 – $75,000 + Super based on experience
•  Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am
• 100% onsite role with free parking
• Monthly performance rewards up to $1,000
• Structured onboarding and hands-on training
• High-impact, purpose-driven environment – every shift counts

About the Company:
This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care.
 
About the Opportunity:
We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols.
The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives.
 
Skills and Experience:

• Strong background in logistics coordination, call centres, or dispatch roles
• Experience in healthcare, surgical scheduling, or pharmacy support preferred
• SAP experience highly valued
• Confident decision-maker with proven problem-solving ability
• Thrives in urgent, high-stakes environments with minimal supervision
• Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders
• Comfortable working rostered evening shifts (alternating weeks)
• Excellent attention to detail and process discipline
• Highly collaborative – able to work effectively in a team of two
• Candidates from banking, insurance, or telecommunications are not suitable

 
How to Apply:
Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.
 
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care.

• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing