Clinical Response Coordinator

Benefits!

• Permanent role
• Modern offices located in Sydney, CBD, 2000
• Flexible, hybrid working environment
• Competitive salary and additional company benefits
• Opportunity to make a meaningful impact on mental health services
• Collaborative and supportive work environment
• Comprehensive training and onboarding program

About the company...
Our client is a leading provider of mental health and wellbeing services, dedicated to supporting individuals and organisations through critical incidents and onsite support. The team is committed to delivering high-quality, timely, and empathetic services to clients. They value respect, curiosity, integrity, collaboration, and accomplishment.

About the opportunity...
The company is seeking a dedicated Clinical Support Coordinator to join their Sydney office. In this role, the successful candidate will support Clinical Response Counsellors by managing both urgent and non-urgent critical incident requests. This position is crucial in ensuring the seamless delivery of services and maintaining high standards of care.

What you'll be doing...

• Coordinate resourcing for critical incident and onsite support services, ensuring the best clinician is matched to each request.
• Manage clinical diaries to meet service needs.
• Handle critical incident and onsite requests, ensuring timely and high-quality service delivery.
• Collaborate with clinical response counsellors and customers to meet service levels.
• Record all critical incident and onsite support requests accurately.
• Track and following up on cases, ensuring continued support and proper documentation.
• Assist with critical incident reports and provide insights to the clinical response counsellors.
• Support associates with process and procedure queries related to critical incident and onsite services.
• Manage online booking system calendars.
• Prepare end-of-month reports and ensure all activities and registrations are correctly recorded.

Skills and Experience...

• Proven experience in project coordination and administrative support.
• Experience in a clinical or healthcare-related environment.
• Proficiency in Microsoft Office suite, particularly intermediate Excel skills.
• Familiarity with case management software.
• Excellent attention to detail, organisational and time management skills.
• Strong problem-solving skills and ability to handle queries in a professional, empathetic and confidential manor.

Culture...
The company's workplace culture is built on respect, curiosity, integrity, collaboration, and accomplishment. They strive to create a supportive and inclusive environment where every team member feels valued. They are looking for a resilient, empathetic, and proactive individual who can thrive in a fast-paced setting and contribute positively to the team.

How to Apply...
Your application will be reviewed by Francesca Strange, Specialist Manager. Feel free to call Fran on 02 8877 8719 for a confidential chat.  

About us...
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com