Clinical Applications & Technical Support Specialist

Benefits

• Great induction and training programme, including travel to the USA.
• Field based role, travel across Australia and New Zealand
• Base salary + car allowance + travel expenses covered. 

About the company

Our client is a global leader in clinical diagnostics, renowned for their innovative products and comprehensive support services with a significant presence in Australia and New Zealand.


About the opportunity

In this multi-faceted role, you will provide crucial clinical applications and technical support for our client's advanced diagnostic products across Australia and New Zealand. You will manage pre-sales evaluations, post-sales implementations, and offer comprehensive training and technical assistance to customers. 


Duties

• Travel throughout Australia and New Zealand to provide technical support for hardware and applications
• Support pre- and post-sales clinical evaluations and implementations
• Provide direct and phone-based technical support and training
• Conduct lab studies and prepare evaluation reports
• Collaborate with regional and corporate support teams
• Assist with systems demo and validation
• Execute preventive maintenance
• Deliver comprehensive operator training for clinical products
• Support MASA evaluations and customer training
• Provide technical information to the sales team

Skills and Experience

• Experience working in Clinical Applications Support within the healthcare industry is required.
• Clinical laboratory or POCT experience is preferred.
• Technical capabilities with strong troubleshooting and communication skills.
• Ability to install, test, validate and train users.
• Experience in maintaining and documenting compliance.
• Ability to build and develop SOP's.
• Ability to travel interstate and internationally.

Culture

Join a team-oriented, innovative company committed to excellence in clinical diagnostics and customer service.


How to Apply

Click apply and provide a copy of your up to date CV or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.