Administration and Business Support,Customer Service
Service Coordination
Macquarie Park
$70000 - $85000 per annum
Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com
Benefits: On-going temporary assignment with the potential to go permanent. 9am to 5pm Monday to Friday. Based in the Inner South suburbs of Sydney with parking available on-site Immediate start About the Company Our client is a leading provider of medical equipment, known for their innovative technology and exceptional customer support. They are experiencing rapid growth and require an experienced Service Coordinator to support their expanding field service team. About the Opportunity This is a fast-paced role supporting the Field Service team in scheduling service jobs, managing spare parts inventory, handling customer inquiries and delivering demo equipment to and from conferences. You will be responsible for coordinating service requests, troubleshooting basic technical issues, and ensuring timely responses to clients. You will also be required to physically handle stock, including cycle counts, unpacking and receipting, pick, packing and dispatching spare parts. Duties: Schedule and coordinate field engineers for service jobs. Manage inventory – stock receipt, unpacking, stock counts, monitoring and tracking stock. Process purchase orders and invoices Respond to customer inquiries via phone and email Troubleshoot basic customer issues before escalating to engineers. Reporting and stock control using excel. Delivering demo equipment to and from conferences. Skills and Experience: Service coordination, customer service or scheduling experience is required. Working in a regulated or fast paced environment such as medical device or capital equipment is preferred. Experience working in a warehouse or storeroom managing inventory including stock levels, stock counts, receiving stock is essential. Strong computer literacy is required, specifically with MS Word and Excel. Experience working with systems such as SAP is highly advantageous. Excellent communication with the ability to handle high-pressure situations Excellent attention to detail and problem solving. Quick learner and adaptable. Full drivers licence and willingness to do deliveries of demo equipment. Culture Collaborative and fast-paced team that values proactive problem solvers. Supportive and friendly environment with growth opportunities in a thriving industry. How to Apply Click Apply Now or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.
