Hybrid working model - office located in Sydney CBD 2000
$70,000-$73,000+super+bonus
Health insurance offered
Shareholding opportunities
Ability to grow and develop
About the company A rapidly growing global healthcare company with a passion for providing innovative equipment. Our client looks to provide effective forward thinking treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity In your new customer service representative role, you will report directly to the customer service supervisor. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with customers, and other internal departments. Manage customer expectations, build rapport and follow through with purchases. Be genuinely committed to customer satisfaction and you will grow and advance your career.
Duties
Answer phone calls and emails
Process and manage orders
Liaise with cross-functional teams
Execute order to cash activities for all customer order types
Maintaining relationships with customers
Engage with customers to identify opportunities for value creation
Product knowledge
Process credit claims and returns
Skills and Experience
Previous experience in customer service in a medical device or biotechnology environment
Experience with Salesforce is desirable
Strong Excel skills
Strong attention to detail and multi-tasking ability
Experience in a call centre environment is advantageous
Ability to problem solve
Clear and concise communication skills
Culture Working environment is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com