Senior Customer Service Representative

Benefits

• Work with a fantastic team in world leading company
• $33-$37 per hour
• 6-Month Contract
• Supply chain oriented position

About the company

Be part of a global pharmaceutical company operating across the globe located in Sydney 2000. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

About the opportunity

In your new senior customer service representative role, you collaborate with internal and external stakeholders to identify, plan, implement and deliver solutions for optimal customer experience and patient care. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives. Analyse and interpret large amounts of data and be able to report to upper management. Be genuinely committed to customer satisfaction and you will grow and advance your career.

Duties

• Management of internal and external compliance requirements
• Answer phone calls and emails
• Liaise with cross-functional teams
• Execute order to cash activities for all customer order types
• Maintaining relationships with customers and wholesalers
• Engage with customers to identify opportunities for value creation
• Product knowledge
• Process credit claims and returns
• Data analysis and report writing

Skills and Experience

• Previous experience in customer service in a medical device, pharmaceutical, biotechnology or FMCG organisation
• 3-7 years' experience with SAP is essential
• Strong experience with order fulfillment
• 2-3 years in a supply chain environment
• Strong Excel skills
• Strong attention to detail and multi-tasking ability
• High attention to detail
• Ability to problem solve
• Clear and concise communication skills

Culture

Working environment is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com