Senior Customer Service Representative

About the company

Work with a world leader in the delivery of medical devices for use in respiratory and acute care and the treatment of obstructive sleep apnea.

About the opportunity

The role of the Senior Customer Service Representative is to provide an effective interface between our client and its customers.

Duties

• Processing customer orders through Esker, EDI and Consignment/Loan usage
• Inbox management - Managing all customer enquiries, including stock availability, quotes, product enquires requests, delivery discrepancies, pricing enquiries, customer returns and all other internal and external customer enquiries
• Managing and optimising telephone contact between customers and our client
• Providing customer back order reports and relevant ETA's
• Reviewing and troubleshooting open consignment and loan billings
• Provide support to other business activities and projects

Skills and Experience

• Proven experience in a customer service/ supply chain environment
• SAP or other ERP order management experience
• Good understanding of warehousing and transportation methodologies
• Well-developed computer proficiency in MS Office including Excel
• A certificate in Business Administration would be favourable
• Exposure to the medical device industry would be favourable
• Experience in customer EDI Idoc errors and large volume EDI orders, logistics and 3PL management including interface management, Idoc error processing and stock reconciliation would be an advantage
• Exposure to Esker order management system

Culture
Although a large, global company, they focus on improving patients' lives and strive to provide a high quality of life for all employees.

Why this opportunity is right for you
This is a Full-time position and would be based in Northern Melbourne. The role is Monday to Friday only and office based, after training there may be an option for some days WFH.

How to Apply
Click apply or contact Maddy Rhodes-Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.