Quality Complaints Associate -Contract 12-24 MTHS

Benefits
• Opportunity to expand on quality assurance experience and gain quality complaints experience with a top global pharmaceutical company.
• Diverse and inclusive team culture with opportunities to collaborate with other departments.
• Training provided on Internal complaint system used.
• Competitive Rates
• Working From Home with Flexible start & finish hours


About the company
This organization is a global pharmaceutical company located in South Sydney that specializes in discovering, developing, and delivering innovative medicines and healthcare products to help people live healthier lives. Having a presence in over 175 countries and employing over 47,000 people worldwide. The company is committed to putting patients first, and their values are focused on innovation, integrity, and collaboration.


About the opportunity
As the Quality Assurance Complaints Associate, you will work closely with the Post Market Quality Assurance team to provide the initial triaging of complaints from all channels and serve as the first point of contact with the customer. You will ensure the accuracy of data from the customer to make the initial identification of the complaint code, conduct data entry, and coordination of work through the appropriate channels. You will also handle escalations for complex complaints and serve as a subject matter expert in designated products.


Duties
• Complaints intake through phone calls or email then input into complaint intake system
• Ensuring accurate customer data and identifying the complaint code.
• Translating complaints from local language into English whenever required
• Liaising with customers, distributors, and internal stakeholders involved in complaint management
• Handling complex complaints and serve as a subject matter expert in designated products
• Assisting with documents, SOP reviews, process or project improvement initiatives, and inspections or audits as requested
• Supporting customers with replacement, credit, or warranty claims, and partner with affiliate commercial quality associates when needed

**Please note, the ideal candidate has unrestricted working rights in Australia


Skills and Experience
• Tertiary university degree or equivalent
• Customer Service or prior quality experience within the pharmaceutical industry
• Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological, or device-related products.
• High quality customer service skills
• Ability to work autonomously or within a team
• Strong communication and written skills, and good computer skills


Culture
This company has a strong team culture, and commitment to provide a collaborative and inclusive work environment where employees can grow and develop.


How to Apply
Click apply or contact Tamara El Husseini, Sourcing Consultant on 0288778775 for a confidential discussion.