Customer Service Team Leader

Benefits

• Team leader for a dynamic team in world leading company

• Permanent role opportunity located in the heart of Macquarie Park, 2113

• $72,000 + Super + Bonus

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About the company

Be part of a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

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About the opportunity

Become an integral leader of a strong, motivated and driven Customer Service team. Supervise, nurture and develop key skills of the team to achieve results. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives.

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Duties

Your daily duties would include:

• Motivating the team to provide high level customer service

• Manage work-flow and delegate tasks to ensure productivity and KPI's are achieved

• Process orders received by email and phone

• Managing customer expectations and investigation of orders

• Ensure complaints are resolved quickly and expertly, and escalated when required

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Skills and Experience

• Previous experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation

• Team leader or leadership experience

• SAP knowledge and experience

• Strong attention to detail and multi-tasking ability

• Strong communication skills

• Proven problem solver

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Culture

Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.

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How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion

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