Team leader for a dynamic team in world leading company
Permanent role opportunity located in the heart of Macquarie Park, 2113
$72,000 + Super + Bonus
About the company
Be part of a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity
Become an integral leader of a strong, motivated and driven Customer Service team. Supervise, nurture and develop key skills of the team to achieve results. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives.
Duties
Your daily duties would include:
Motivating the team to provide high level customer service
Manage work-flow and delegate tasks to ensure productivity and KPI's are achieved
Process orders received by email and phone
Managing customer expectations and investigation of orders
Ensure complaints are resolved quickly and expertly, and escalated when required
Skills and Experience
Previous experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
Team leader or leadership experience
SAP knowledge and experience
Strong attention to detail and multi-tasking ability
Strong communication skills
Proven problem solver
Culture
Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion
