Customer Service Team Leader

Benefits

• Supportive and collaborative culture
• Newly created role, lead a team of 10 Customer Service Representatives
• Global leader in the Audiology industry

About the company

In your new Customer Service Team Lead role, you will work for a global leader in the audiology industry, at the forefront of development to enhance patients lives. Located in Macquarie Park, the organisation promotes a supportive and collaborative culture.

About the opportunity

In your new Customer Service Team Lead role, you will report directly to the Customer Service Manager, and lead a team of 10 Customer Service Representatives. You will be required to have strong leadership skills, contingency plan, and the go to person for streamlining the workload. You will be part of a friendly and vibrant team, which strives on building relationships both internally and externally.

Duties

• Hands on team leader - ensure team are meeting deadlines
• Ensure KPI's are being achieved by your team
• Order processing, back-order management, business reporting
• Contingency planning
• Identifying new approaches to streamline the workload

Skills and Experience

• Experience in Customer Service and working in a pharmaceutical or medical device environment essential
• Good telephone skills, organisation skills. technical skills, good customer skills
• Leadership experience essential
• Must be a team player who can collaborate well with cross functional teams
• The ability to make decisions in an efficient manner

How to Apply

Click apply and your application will be reviewed by Rebecca Lloyd, Senior Sourcing Consultant.