Customer Service Specialist

Benefits

• $30.60 per hour plus super
• Based in Toongabbie with free on-site parking
• Full time hours, Monday to Friday, 10am to 6pm shifts
• Stable, ongoing assignment that can become a permanent role after 12 months

About the company
A global pharmaceutical and medical device manufacturer with one of the greatest reputations in the healthcare industry. The company retains staff due to their excellent training and wonderful culture.

About the opportunity
In this role you will be assisting customers by managing the receipt, processing and delivery of orders, which will help patients to receive the medical treatments they need. You’ll become a go-to person for customers by providing them an excellent level of service and helping to ensure their order is delivered on-time. Please note that as part of the recruitment process, all applicants are required to undergo a police check and a pre-employment medical assessment.

Duties

• Check orders for completeness.
• Clarifying details with customer if any aspects of the order are unclear.
• Timely receipt of fax & email orders, confirming expected delivery date and time.
• Complying with regulatory requirements of GMP and EH&S.
• Working with team leaders and production specialists by monitoring current workload to assist in bringing forward or delaying orders as per customer needs and production demands.
• Working with staff at dispatch to track on time delivery of orders to key customers.
• Liaising with customers with regard to order, dispatch and account enquiries.
• Assist in capturing customer complaint reports regarding product, delivery and service issues.

Skills and Experience

• Experience working in a customer service or related role is essential.
• Must be able to utilise Microsoft Office programmes (Word, Excel etc.)
• Need to have excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to take initiative and be adaptable to change.
• Reliable, punctual and a team player.
• Be empathetic – you are helping customers save patient lives!
• Willing to commit to a long-term assignment.
• Experience in the healthcare industry is highly advantageous!

Culture
This is a large company with a wonderful culture – you will feel part of one big happy family and extremely valued. They celebrate diversity and pride themselves in training and developing their staff.

How to Apply
Click the apply button!