Work with a fantastic team in world leading company
$70,000-$75,000+super+10% completion bonus
6 or 12 month fixed-term contract available
Full Leave entitlements
Supply Chain oriented position
Hybrid working model
About the company Be part of a global pharmaceutical company operating across the globe located in Northern Sydney. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.
About the opportunity In your new customer service representative role, you collaborate with internal and external stakeholders to identify, plan, implement and deliver solutions for optimal customer experience and care. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with 3PLs, customers, accounts, and sales representatives. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties
Answer phone calls and emails
Liaise with cross-functional teams
Execute order to cash activities for all customer order types
Maintaining relationships through B2B and B2C communication
Engage with customers and report enquires and adverse reactions
Product knowledge
Process credit claims and returns
Skills and Experience
Previous experience in customer service in a pharmaceutical, biotechnology or FMCG organisation
SAP experience is essential
Strong attention to detail and multi-tasking ability
High attention to detail
Ability to problem solve
Clear and concise communication skills
Culture Working environment is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com