Customer Service Representative - Supply Chain

Benefits

• Work with a fantastic team in world leading company
• $70,000-$75,000+super+10% completion bonus
• 6 or 12 month fixed-term contract available
• Full Leave entitlements 
• Supply Chain oriented position
• Hybrid working model

 
About the company
Be part of a global pharmaceutical company operating across the globe located in Northern Sydney. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.
 
About the opportunity
In your new customer service representative role, you collaborate with internal and external stakeholders to identify, plan, implement and deliver solutions for optimal customer experience and care. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with 3PLs, customers, accounts, and sales representatives. Be genuinely committed to customer satisfaction and you will grow and advance your career.
 
Duties

• Answer phone calls and emails
• Liaise with cross-functional teams
• Execute order to cash activities for all customer order types
• Maintaining relationships through B2B and B2C communication
• Engage with customers and report enquires and adverse reactions
• Product knowledge
• Process credit claims and returns

Skills and Experience

• Previous experience in customer service in a pharmaceutical, biotechnology or FMCG organisation
• SAP experience is essential
• Strong attention to detail and multi-tasking ability
• High attention to detail
• Ability to problem solve
• Clear and concise communication skills

Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
 
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com