Customer Service Representative

• Join a global medical device organisation with a highly reputable brand
• Located in Avondale, Auckland
• 6 months with immediate start, potential to extend

About the company

Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

About the opportunity

Become an integral piece of a strong, motivated, and driven Customer Service team. Providing support to a market leading range of innovative medical devices & consumables to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives. Be genuinely committed to patient and customer satisfaction in an organisation where you will grow and advance your career.

Duties

Your daily duties would include:

• Provide a high level of Customer Service
• Order fulfilment using SAP
• Managing customer expectations and investigation of orders
• Support field personnel
• Ensure complaints are resolved quickly and expertly, and escalated when required

Skills and Experience

• Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
• SAP knowledge and experience
• Strong attention to detail and multi-tasking ability
• Excel experience desirable

Culture

Fantastic team, with low turnover in staff. Team is engaging and hard working.

How to Apply

Click apply or contact Rebecca Lloyd, Senior Sourcing Consultant on rlloyd@hpgconnect.com for a confidential discussion.