Customer Service Representative

Benefits

• Permanent and secure opportunity
• Well established Medical Device organisation
• Macquarie Park close to transport links
• Must have customer service experience and using SAP - Pharmaceutical, Medical Device or FMCG industry essential

Company

A global leader in the Medical Device industry, this organisation delivers excellence in product innovation to provide products that improve and save lives. A team of committed customer service representatives that work collaboratively in a vibrant team environment



Role

Joining an established team of Customer Service Representatives, you will be at the forefront of providing excellent customer service to healthcare professionals to ensure medical products are delivered to hospitals in a timely manner. You will report directly into the Customer Service Manager and work alongside a team of engaged customer service representatives.


Duties

• Process customer orders using SAP
• Respond to customer enquiries via phone and email from health care professionals and assist with queries
• Providing customers with ETA's, proof of delivery, pricing and product enquiries
• Maintain and build relationships with customers
• Work cross functionally with teams when required
• Handle credits and returns

Skills And Experience

• Must have SAP experience
• Customer Service experience with tangible goods essential - Pharmaceutical, Medical Device or FMCG
• Computer literate and good communication
• Strong attention to detail and the ability to process orders in a timely manner
• Proactive and high attention to detail

How To Apply

Click apply and your application will be reviewed by Rebecca Lloyd, Senior Sourcing Consultant.