Customer Service Representative
- Toongabbie
- Salary:$36 per annum, Benefits: + Super
- Salary$36 per annum, Benefits: + Super
- LocationToongabbie
- Job type Casual
- DisciplineCustomer Service
- ReferenceBH-41725
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Customer Service Representative
Job description
Benefits
About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff.
About the opportunity
In your new Customer Service Representative role, you will report directly to the Customer Service Team Leader. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
Skills and Experience
How to Apply
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com
- Leading Pharmaceutical organisation with a large global presence
- Large campus with on-site gym, cafe, and parking
- Supportive team, ongoing training, and development
- Toongabbie location
- $36 per hour + Super
About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff.
About the opportunity
In your new Customer Service Representative role, you will report directly to the Customer Service Team Leader. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
- Acknowledge patients orders via email and phone
- Build rapport with hospital customers
- Process credits and returns
- Liaise with the order processing team and technical support team
- Problem solve to ensure successful patient outcomes
- Reporting on fulfilment and stock availability for customers and commercial teams
- Liaise with medical practitioners and other stakeholders responsible for patient care
Skills and Experience
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers.
- Pharmacy experience or Science Degree is desirable
- JDE ERP order processing experience is highly desirable
- Strong attention to detail and multi-tasking ability
- Clear and concise communication skills
- Ability to problem solve
How to Apply
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com