Customer Service Representative

Benefits  

• Office is located in Pemulwuy, 2145.
• Permanent full time role.
• $65,000 - $70,000 + Super
• Exceptional training provided.

 
About the company 
A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices.
Offering warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia.
 
About the opportunity 
Joining a team of 9  in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided, under the
 
Duties 

• Day to day management of your own portfolio of principles ( clients).
• Managing inbound and outbound product deliveries.
• Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders.
• Answer 20-30 calls per day answering enquiries from customers and principle clients alike.
• Problem solve to ensure successful patient outcomes
• Provide product knowledge to enquiring customers.
• Reporting on fulfilment and stock availability for customers and commercial teams.
• Liaise with medical practitioners and other stakeholders responsible for optimal patient care 

 
 
Skills and Experience 

• Customer service experience in the Medical Device or Pharmaceutical industry preferred.
• SAP experience necessary.
• Excellent verbal and written communication skills with internal and external stakeholders.
• High attention to detail, understanding the urgency for accuracy within this industry.
• Ability to maintain quality of work in  a fast paced, high pressure environment.
• Excellent problem solving capabilities, and a willingness to investigate cases.

 
Culture 
The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller.  Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic.
 
How to Apply 
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com