Customer Service Representative

About the company
Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

About the opportunity
Become an integral piece of a strong, motivated and driven Customer Service team. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Ability to problem solve and work cohesively with hospitals and sales representatives. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.

Duties
• Provide a high level of Customer Service to internal and external stakeholders
• Order fulfillment using SAP
• Managing customer expectations and investigation of orders
• Support field personnel
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Ability to work in a high pressured environment and have a good understanding of the urgency needed within the industry

Skills and Experience
• Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
• SAP knowledge or similar ERP experience
• Experience with loan kits highly valued
• Strong attention to detail and multi-tasking ability

Culture
Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply
Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com