Customer Service Representative

About the company
Our client is a world-class logistics company passionate about supplying logistical support for the health and biopharmaceutical industry.

About the opportunity
This role is responsible for providing an outstanding customer experience and solution-based approach to all customers, in both the Clinical and Commercial departments.
The role is vital to ensuring customer needs and expectations are not only met, but exceeded, and the reputation of the Company is enhanced during each engagement.


Responsibilities

• Process and monitor client bookings received via phone, EDI/IVRS and email, ensuring all information is collected and entered into the relevant ERP in a timely and accurate manner.
• Manage and resolve client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.
• Maintain and update database of Poison Licenses for 3PL clients in the relevant ERP and SharePoint, where applicable.
• Maintain and update Clinical ERP with authorised consignee list
• Enter orders into the Clinical ERP
• Produce and monitor Commercial and Clinical reporting and statistical information.

Skills and Experience

• Previous customer service experience preferably in a logistics industry.
• An understanding of Imports and Exports processes and statutory requirements is preferred but not mandatory
• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
• Experience negotiating timelines with a range of stakeholders
• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.
• Problem solving skills.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• Ability to use initiative.

Why this opportunity is right for you

• Work for a well-known Logistics company
• Work within the pharmaceutical space
• Melbourne based
• Great salary package

How to Apply
Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.