- SalaryCompetitive
- LocationMacquarie Park
- Job type Full Time
- DisciplineCustomer Service
- ReferenceBH-39599
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Customer Service Representative
Job description
Benefits
About the company
Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective & economical treatments for acute diseases to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity
Become an integral piece of a strong, motivated and driven Customer Service team. Provide superior support to customers of a market leading range of innovative medical devices & consumables. You must have the ability to problem solve and work cohesively with hospitals and sales representatives, and to be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
Skills and Experience
Culture
Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8773 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
- Be a part of a global medical device organisation
- Permanent role opportunity located in the heart of Macquarie Park
- Competitive Salary
- Hybrid working
About the company
Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective & economical treatments for acute diseases to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity
Become an integral piece of a strong, motivated and driven Customer Service team. Provide superior support to customers of a market leading range of innovative medical devices & consumables. You must have the ability to problem solve and work cohesively with hospitals and sales representatives, and to be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
- Provide an paralleled level of Customer Service
- Order fulfilment using SAP
- Managing customer expectations and investigation of orders
- Support field personnel and hospital staff
- Ensure complaints are resolved quickly and expertly, and escalated when required
- To act with empathy and understanding the importance this role plays in assisting customers receiving crucial treatment
Skills and Experience
- Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
- SAP knowledge and experience i
- Strong attention to detail and multi-tasking ability
- Excel experience desirable
- Strong interpersonal skills to work in a cohesive team environment
Culture
Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8773 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com