About the company Join a leading biotechnology company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
About the opportunity In your new customer service role you will report directly to the customer service supervisor, working as part of a driven and dedicated team. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
Data entry and processing orders
Answering calls and emails
Processing claims, credits and returns
Provide a high level of Customer Service
Ensure complaints are resolved quickly and expertly, and escalated when required
Assist customers with product enquires and tracking orders
Maintaining relationships with customers
Communicating with production and dispatch
Skills and Experience
Experience in customer service environment preferably a corporate, biotechnology, or chemical
Science graduates are encouraged to apply
Strong communication skills
SAP experience advantageous
Moderate understanding of Microsoft office
Strong attention to detail and multi-tasking ability
Professional interpersonal skills
Culture Team is engaging and hard working - fantastic team and organisation to be a part of. Employees truly care about the what they do, this positively impacts the environment of the office.
How to Apply Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735/0488 808 684 for a confidential discussion.
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
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