Be a part of a global medical device and diagnostics organisation
Located in Darra QLD 4076
$70,000 + super
About the company Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world.
About the opportunity Be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career.
Provide a high level of Customer Service
Processing customer orders for domestic and international customers
Informing customers about order status, backorders, unexpected delays, part shipments and product issues
Handling inbound product enquiries, quotes, product returns and managing complaints
Analysing and resolving escalated customer issues
Liaising with transport companies including domestic couriers and freight forwarders
Data entry, credit and invoice management
Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database
Skills and Experience
Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
A high degree of independence and interpersonal skills
Experience processing orders through a CRM system
Experience with Microsoft Office and intermediate Excel skills
Attention to detail when dealing with complex customer orders
Experience with conflict resolution
Strong attention to detail and multi-tasking ability
Ability to build and maintain customer relationships
Culture Fantastic team and company leadership, with low turnover in staff.
How to Apply Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
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