Customer Service Representative

Benefits

• Be a part of a global medical device and diagnostics organisation
• Located in Darra QLD 4076
• Permanent position
• $70,000 + super

About the company
Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world.
 
About the opportunity
Be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career.
 
Duties

• Provide a high level of Customer Service
• Processing customer orders for domestic and international customers
• Informing customers about order status, backorders, unexpected delays, part shipments and product issues
• Handling inbound product enquiries, quotes, product returns and managing complaints
• Analysing and resolving escalated customer issues
• Liaising with transport companies including domestic couriers and freight forwarders
• Data entry, credit and invoice management
• Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database

Skills and Experience

• Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
• A high degree of independence and interpersonal skills
• Experience processing orders through a CRM system
• Experience with Microsoft Office and intermediate Excel skills
• Attention to detail when dealing with complex customer orders
• Experience with conflict resolution
• Strong attention to detail and multi-tasking ability
• Ability to build and maintain customer relationships

Culture
Fantastic team and company leadership, with low turnover in staff.
 
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com