Customer Service Representative

Benefits

• Be a part of a global pharmaceutical organisation
• Located in Macquarie Park 2113
• 6-month fixed term contract - possibility for extension
• $65,000-$70,000 + super

 
About the company
Work for a global animal health company operating providing essential medications. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.
 
About the opportunity
Be part of a strong, motivated, and driven customer care team. In your new customer service role, you will work closely with your team to process orders and solve key issues for customers. Thinking outside the box and actioning concerns before they arise. Be genuinely committed to patient and customer satisfaction of a market leading range of pharmaceuticals to medical professionals.
 
Duties

• Provide a high level of Customer Service
• Order fulfillment
• Managing customer expectations and investigation of orders
• Problem solving and investigating issues
• Support sales representatives
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Handling of exchanges and returns
• Reporting on fulfilment and stock availability for customers and commercial teams
• Product knowledge
• Maintaining relationships with customers

 
Skills and Experience

• Experience in Customer Service in an Animal Health, Medical Device, Pharmaceutical or FMCG organisation
• CRM system experience
• Strong attention to detail and multi-tasking ability
• Experience in a call environment
• Good communication skills
• Strong ability to problem solving

 
Culture
Passionate, collaborative and ethical working culture. Fantastic team and organisation with a strong training platform.
 
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com