Customer Service Representative

Benefits

• $65,000+super
• Permanent role
• Training and development provided
• Macquarie Park location

 
About the company
 
A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients' lives. Located in Macquarie Park 2113, an patient outcome focused offers growth and development and a positive culture.
 
About the opportunity
 
In your new customer service role you will report directly to the Customer Service Manager. In your new job you will be required to talk directly with healthcare professionals and patient's. High level of communication, previous order processing skills are required. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. The organisation is proud to be impacting patients' lives through the power of sound.
 
Duties

• Raising cases and processing orders
• Talking direct to medical professionals
• Maintain communication across manufacturing, inventory sales and customer service
• Talking direct to patients when required, being the first point of contact
• Liaise with manufacturing and freight for tracking of orders
• Handling of credits and returns
• Data entry
• Product knowledge
• Technical advice

 
Skills and Experience

• Customer service experience in the Medical Device or Pharmaceutical industry preferred
• Experience in a call environment
• Ability to problem solving
• Strong attention to detail and multi-tasking ability
• Clear and concise communication skills

Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
 
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com