Customer Service Representative

Benefits

• 12-month fixed term contract
• Dynamic role with leading unique products
• $65,000-$70,000+super
• Granville Location
• Parking onsite
• Hybrid working model

About the company
Join a leading biotechnology company, with an innovative and forward thinking approach to the healthcare  industry specialising in unique and market leading products.  A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
 
About the opportunity
In your new customer service role you will report directly to the customer service supervisor, working as part of a driven and dedicated team. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
 
Duties

• Data entry and processing orders
• Answering calls and emails
• Processing claims, credits and returns
• Provide a high level of Customer Service
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Assist customers with product enquires and tracking orders
• Product knowledge
• Maintaining relationships with customers
• Communicating with production and dispatch

Skills and Experience

• Experience in customer service environment preferably a corporate environment
• Science graduates are encouraged to apply
• Strong communication skills
• Moderate understanding of Microsoft office
• Strong attention to detail and multi-tasking ability
• Professional interpersonal skills

Culture
Team is engaging and hard working - fantastic team and organisation to be a part of. Employees truly care about the what they do, this positively impacts the environment of the office. 
 
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com