Leading Pharmaceutical organisation with a large global presence
Recognised as an award-winning employer of choice
Large campus with on-site gym, cafe, and parking
Employee recognition program
Supportive team, ongoing training, and development
Hybrid working model
12-Month Contract with potential for permanency
$30-$32 per hour
About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff
About the opportunity
In your new Customer Support Representative role, you will report directly to the Customer Service Manager. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives, and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
Acknowledge patients orders via email and phone
Build rapport with patients and stakeholders
Process credits and returns
Liaise with the order processing team and technical support team
Monitoring supply chain
Problem solve to ensure successful patient outcome
Product knowledge
Reporting on fulfilment and stock availability for customers and commercial teams
Liaise with medical practitioners and other stakeholders responsible for patient care
Skills and Experience
Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
Pharmacy experience or Science Degree is desirable
High-volume environment experience
JDE experience desirable
Strong attention to detail and multi-tasking ability
Clear and concise communication skills
Ability to problem solve
Culture
A positive environment, encouraging internal growth and development. Employees truly care about what they do, this positively impacts the environment of the office.
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
