Leading Pharmaceutical organisation with a large global presence
Recognised as an award-winning employer of choice
Large campus with on-site gym, cafe, and parking
Employee recognition program
Supportive team, ongoing training, and development
Hybrid working model
12-Month Contract with potential for permanency
$30-$32 per hour
About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff
About the opportunity
In your new Customer Support Representative role, you will report directly to the Customer Service Manager. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives, and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Acknowledge patients orders via email and phone
Build rapport with patients and stakeholders
Process credits and returns
Liaise with the order processing team and technical support team
Monitoring supply chain
Problem solve to ensure successful patient outcome
Reporting on fulfilment and stock availability for customers and commercial teams
Liaise with medical practitioners and other stakeholders responsible for patient care
Skills and Experience
Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
Pharmacy experience or Science Degree is desirable
High-volume environment experience
JDE experience desirable
Strong attention to detail and multi-tasking ability
Clear and concise communication skills
Ability to problem solve
A positive environment, encouraging internal growth and development. Employees truly care about what they do, this positively impacts the environment of the office.
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
Benefits Medical device global hearing organisationTraining and development providedSupportive leadership creating a positive working environmentLocated in Macquarie Park 2113About the company A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives. Located in...
BenefitsGlobal medical device companyPermanent Role$75,000-$80,000+superLiaising between multiple internal and external stakeholdersParking on-siteHybrid working model - Office located in Belrose 2085About the companyA well-established global healthcare company with a passion for pr...
BenefitsTraining and development provided Supportive and collaborative working environment Located in Belrose On site parking available About the companyA globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture...
BenefitsGrowing company with lots of potential for growthPart-Time Position3-4 days per week$60,000-$65,000+super+bonusLocated in Mona Vale 2103Varied shift timesSupportive and collaborative environmentAbout the company Join a rapidly growing medical device company, with an ...
BenefitsBe a part of a global medical device organisationMultiple roles availableHybrid working modelHead office located in Macquarie Park 2113, with on-site parking$65,000-$72,000+superAbout the company Work for a global medical device company operating across advanced devices...
BenefitsBe a part of a global pharmaceutical organisationLocated in Macquarie Park 21136-month contract with potential to extend$30 per hourAbout the companyWork for a global medical device company operating across advanced devices...
BenefitsBe a part of a global medical device organisationLocated in Macquarie Park 21134-month contract with potential to extend$30-$32 per hourAbout the companyWork for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to p...
BenefitsReputable medical device organisationFixed term contract (possibility to extend)Located in Seven Hills 2147$60-65,000 + SuperAbout the companyWork for a reputable medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide e...
BenefitsTraining and development provided Supportive and collaborative working environment Located in Brisbane Hybrid working model About the companyA globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and...
BenefitsWork for a growing Australian owned medical device logistics companyOpportunities for growth and developmentSupportive and inclusive environmentOn-site barista, wellness centre and team gatherings$60,000-$65,000 + SuperAbout the company Our client is a well renowned rapidly gro...
BenefitsEmployee recognition programTraining and development providedGreat working environment and cultureShareholding opportunitiesPermanent and secure role$50-$57,000+superAbout the company You will be joining a global optical lens manufacturing company, situated in Chi...
BenefitsHealth Insurance OfferedEmployee recognition programTraining and development providedGreat working environment and cultureShareholding opportunitiesPermanent and secure role$50,000-$55,000 (depending on experience)About the company You will be joining a global...