Liaising between multiple internal and external stakeholders
Parking on-site
Hybrid working model - Office located in Belrose 2085
About the company
A well-established global healthcare company with a passion for providing innovative equipment. Our client looks to provide effective forward thinking treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity
In your new customer service representative role, you will report directly to the customer service manager. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives. Analyse and interpret large amounts of data and be able to report to upper management. Liaise with external third party distributors and ensure stock counts are correct. Be genuinely committed to customer satisfaction and you will grow and advance your career.
Duties
Management of internal and external compliance requirements
Answer phone calls and emails
Process orders and handle consignment stock
Liaise with cross-functional teams
Execute order to cash activities for all customer order types
Maintaining relationships with customers and wholesalers
Engage with customers to identify opportunities for value creation
Product knowledge
Process credit claims and returns
Data analysis and report writing
Skills and Experience
Previous experience (4-5 years) in customer service in a medical device or biotechnology environment
Strong experience with order fulfillment
Experience with consignment stock or loan kits is advantageous
ERP experience - SAP preferred
Excel skills
Strong attention to detail and multi-tasking ability
Ability to problem solve
Clear and concise communication skills
Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
