Customer Service Representative

Benefits

• Dynamic world leading company
• 12-month fixed term contract
• Full leave entitlements
• Hybrid working model
• $68,000 + Super + 5% Bonus
• Sydney CBD 2000 location
• Working across NZ accounts
• Early start and finishing times

About the company

Work for a global healthcare company working on with a large product range which can be found across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.

About the opportunity

In your new customer service representative role, you will report directly to the customer service team leader. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives. Analyse and interpret large amounts of data and be able to report to upper management. Liaise with external third party distributors and ensure stock counts are correct. Be genuinely committed to customer satisfaction and you will grow and advance your career.

Duties

• Management of internal and external compliance requirements
• Answer phone calls and emails
• Process orders and handle consignment stock
• Liaise with cross-functional teams
• Execute order to cash activities for all customer order types
• Maintaining relationships with customers and wholesalers
• Engage with customers to identify opportunities for value creation
• Product knowledge
• Process credit claims and returns
• Data analysis and report writing

Skills and Experience

• Previous experience in customer service in a FMCG or Pharmaceutical environment
• SAP and/or JDE knowledge and experience
• Strong attention to detail and multi-tasking ability
• Proven problem solver
• Clear and concise communication skills
• Excel skills

Culture

A positive environment, encouraging internal growth and development. Employees truly care about what they do, this positively impacts the environment of the office.

How to Apply

Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com