Customer Care Coordinator

Benefits

• Leading Pharmaceutical organisation with a large global presence
• Recognised as an award winning employer of choice
• Large campus with on-site gym, cafe and parking
• Employee recognition program
• Supportive team, ongoing training and development
• Potential to go permanent after 6 months

About the company

Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Located in Western Sydney 2146, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff.

About the opportunity

In your new Customer Service Representative role, you will report directly to the Customer Service Manager. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.

Duties

• Acknowledge patients orders via email
• Process credits and returns
• Liaise with the order processing team and technical support team
• Problem solve to ensure successful patient outcome
• Product knowledge
• Working with team leaders and production specialists of different sites to manage current workload by bringing forward or delaying orders as per customer needs

Skills and Experience

• Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
• Pharmacy experience or Science Degree is desirable
• JDE experience desirable
• Strong attention to detail and multi-tasking ability
• Clear and concise communication skills

How to Apply

Click apply or contact Kate Toohill on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com