Benefits

• Employee recognition program
• Training and development provided
• Great working environment and culture
• Permanent and secure role
• $55,000 + super

About the company

You will be joining a global optical lens manufacturing company, situated in Chipping Norton, 2170. An innovative and forwarded thinking culture, the company provides solutions to enhancing sight for customers.

About the opportunity

Become an integral piece of a strong, motivated, and driven Customer Service team. Be genuinely committed to customer satisfaction and you will grow and advance your career. In your new customer service role, you will report directly to the customer service manager, you will be joining an established Customer Service team of 6. You will be required to have high attention to detail and great communication skills. Previous optical experience is desirable in an order processing role or retail environment.

Responsibilities

• Data entry and processing orders
• Talk directly with optometrists and optical dispensers
• Assist customers with product enquires and tracking orders
• Product knowledge
• Prepare credits and returns
• Maintaining relationships with customers
• Communicating with production and dispatch

Skills and Experience

• Optical dispensing knowledge is highly desirable
• Experience in a technical industry with a high level of SKU's
• Customer Service experience in the Optical, Pharmaceutical or Medical industry
• High attention to detail
• Ability to problem solving

Culture

Team is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion