Customer Service Manager - Maternity Cover

Benefits

• Manage a fantastic team in world leading company
• Maternity leave opportunity located in the heart of Macquarie Park, 2113
• $120,000+Super
• Travel to New Zealand every 6-8 weeks

About the company

Be part of a global audiology company operating worldwide. Our client looks to provide world class service and effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

About the opportunity

Manage a strong, motivated and driven customer service team. Supervise, nurture and develop key skills of the team to achieve results. Providing support to a market leading range of innovative devices & consumables to medical professionals. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.

Duties

Your daily duties would include:

• Motivating the team to provide high level customer service
• Manage workflow and delegate tasks to ensure productivity and KPI's are achieved
• Maintain relationship with large team across Australia and New Zealand
• Managing customer expectations and investigation of orders
• Ensure complaints are resolved quickly and expertly, and escalated when required

Skills and Experience

• Previous experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
• Management experience
• Strong attention to detail and multi-tasking ability
• Strong communication skills
• Proven problem solver

Culture

Fantastic team leadership, with low turnover in staff. Team is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion.