Customer Service Coordinator

Benefits

• Strong training and induction programme

• Daily breakfast, on-site gym and parking

• Macquarie Park Location

• Open to graduates or call centre experience

About the company

This well renowned global organisation are responsible for providing remote support and security services for employees travelling. Responsible for saving and protecting lives, operating 24 hours a day, 7 days a week. Passionate about patient outcomes, this organisation continues to grow and offers structured training and support.

About the opportunity

Reporting directly to the Operations Manager, you will be the first point of contact for customers to assist with medical and logistics support. Dealing with up to 50 cases a day, you will be required to multitask prioritise and demonstrate high attention to detail. The role will consist of working rotating shifts of 12 hours, with 6-8 shifts per fortnight. This will be 50% day and 50% night shift.

Duties

• Be the first point of contact for handling enquiries from customers, ensuring you prioritise urgent tasks and demonstrate support

• Rapid response to inbound phone, email and fax requests

• Liaise with various internal teams to organise logistics and medical support

• Record detailed documentation for all actions and communications undertaken in the delivery of services

• Provide billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility of expenses incurred

Skills and Experience

• Customer Service experience in inbound/outbound call centre environment

• Science Degree is desirable

• High attention to detail and multi-tasking ability

• Clear and concise communication skill

Culture

Passionate, collaborative and ethical working culture. Fantastic team and organisation with a strong training platform.

How to Apply

Click apply and your application will be reviewed by Kate Toohill, Sourcing Consultant

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