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​Emotional Intelligence is the key to success in Aged Care - Part 3: Motivation 

Everyone working in Aged Care provides invaluable assistance to residents and patients. Working together, Clinical Care Coordinators, Clinical Care Managers, Registered Nurses, Residential and Facility Managers, ACFI Specialists and Personal Care workers ensure that the best care possible is
provided, when and where needed.  

Delivering high-quality person-centred care requires excellent communication and relationship building skills, responsiveness, accuracy, problem-solving, empathy, self-motivation and collaboration with team members. 

These are the skills of Emotional Intelligence, which include: self-awareness, self-regulation, motivation, empathy and social skill. 

In this 5 part HPG educational series we will discuss each of the components of Emotional Intelligence.

Part 3:  Motivation

People with high levels of intrinsic motivation have a passion for the work they do. They understand the importance of their role and the contribution they are making. They love to learn and are eager to explore new approaches to their work. 

People who are driven to achieve are forever raising the performance bar. People who are driven to do better also want a way of tracking progress. 

Whereas people with low achievement motivation are often fuzzy about results, those with high achievement motivation often keep score by tracking such hard measures as KPIs and results. 

People with high motivation remain optimistic when situations are against them. In such cases self-regulation combines with achievement motivation to overcome the frustration and depression that come after a setback or failure. 


The following are interview questions focusing on Motivation.  

As a candidate, think through specific examples from your Aged Care experience and highlight your successes during your interview. 

As an interviewer use these questions, and the responses you hear, to determine a candidate’s strengths. 


Interview questions: 

1.      What motivates you to work? 

2.      Why is this important? 

3.      Tell me about the results you have achieved?  

4.      How did you achieve these results? 

5.      What do you do when you experience a set back or a failure? 


As a candidate, be prepared to offer in-depth examples when further questioned by your interviewer. 

As the interviewer, listen to the answers given and probe further for additional insight.