Customer Service Representative

Benefits

• Global pharmaceutical organisation with a reputable brand

• Patient focused team and vibrant culture

• CBD location - close to transport links

• 6 month contract with possible extension

About the company

Our client, a well renowned global pharmaceutical company and a recognisable brand in the industry is seeking a Customer Service Representative professional to join their dynamic and passionate Operations team.

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About the opportunity

This temporary assignment will assist the operations team through acting as the point of contact for pharmacy customers via phone, email and fax. An opportunity to join a leading, global pharmaceutical organisation and a hard working and passionate operations team.

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Duties

• Respond to calls from pharmacy customers and update details accordingly

• Act as a triage for external calls, redirecting to appropriate stakeholders within the organisation

• Fulfil orders using the ERP system, track and follow through

• Prepare credits and returns

• Work collaboratively with third party logistics to ensure delivery commitments are met

• Deliver customer service excellence through communication internally and with external customers

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Skills and Experience

• SAP experience

• Customer service experience in the Pharmaceutical or Medical Device industry essential

• Excel skilled

• Strong communication skills, written and verbal

• Computer literate

• High attention to detail

• Ability to multitask and manage workload

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How to Apply

Click apply now and your application will be reviewed by Rebecca Lloyd, Recruitment Consultant.

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