Back to Blogs
Blog Img

Finding The Perfect Candidate with Kate Toohill

​As a Recruitment Consultant at HPG, I was determined to find the perfect candidate for our client's Customer Service Representative (CSR) position. And boy, did I hit the jackpot when I found Sarah! From the moment I first spoke to her, I could tell she was something special. With her previous experience as a CSR for a large healthcare company, she had a deep understanding of the industry and a real passion for helping people. I just knew she was the right fit for our client, and I wasn't wrong.

Once Sarah started her new role, she hit the ground running. Her attention to detail and dedication to customer satisfaction helped to improve the company's reputation and brand image. But Sarah's impact didn't stop there. As a CSR, she played a vital role within the organisation, being the first point of contact between the company and their patients. She was responsible for ensuring that patients received the best possible care, and she took that responsibility seriously.

One day, Sarah received a call from a hospital that urgently needed a critical medical device for a patient undergoing surgery. Without missing a beat, Sarah sprang into action. She processed the order quickly and worked closely with the company's warehouse team to ensure that the device was delivered on time. Thanks to Sarah's quick thinking and dedication to her work, the surgery was a success, and the patient received the best possible care.

I was thrilled with Sarah's performance, and our client was too. They thanked me for finding such a talented candidate. Sarah had made a significant impact on the company, and she had helped to improve the lives of countless patients. For me, this was the ultimate success story. As a Recruitment Consultant, it's incredibly rewarding to know that my work is making a real difference in people's lives. It's what motivates me to keep helping people find their dream jobs.

​So, there you have it. The story of Sarah, the superstar CSR who made a real impact. It just goes to show that with the right person in the right role, amazing things can happen.

​Reach out to Kate if you would like help in your recruitment journey.


E: ktoohill@hpgconnect.com
N: 02 8877 8735

#hpgconnect #loveyourjob #customerservicerep #medicaldevices #MASCOT #NSW#healthcareprofessionalsgroup