Technical Support Technician

Benefits 

• Permanent role, offering full time hours Monday to Friday.
• Located in Seven Hills, parking available on site.
• Full product training provided.

 
About the company
 
Global Medical Device company specialising in providing innovative mobility solutions to enhance the lives of people across the world.
 

About the opportunity
 
In this role you will work as part of a team responsible for processing returned equipment, servicing and repairing it in accordance with protocols. You will also be responsible for liaising with customers and trouble-shooting over the phone.
 

Duties

• Attend to customer queries and technical calls.
• Book and process returned equipment.
• Trouble shoot and repair faults.
• Service and maintain equipment on site and occasionally off site.
• Assemble and prepare demo equipment.
• Maintain accurate documentation of servicing and repairs.
• Ensure equipment is assembled according to the required quality standards.
• Maintain stock levels and liaise with internal teams for stock replenishment.
• Ensure the workshop is clean, neat and in good working order.

 
 
Skills and Experience

• Experience working as a repair technician or bench service engineer within the medical device industry is required.
• Tertiary education in Electronic, Mechanical or Biomedical Engineering would be advantageous.
• Excellent communication and customer service skills.
• Strong technical aptitude with the ability to problem solve.
• Process orientated with a focus on quality.
• High level of empathy and able to work in a pressured environment.
• Excellent attention to detail and strong record keeping.

 
Culture
 
Be a part of a small team that is friendly and supportive.
 

How to Apply
 
Click apply or contact Nicole Curtis on 02 8877 8734 for a confidential discussion.