Customer Service Team Leader / 2IC

Benefits

• Opportunity to step into a hands on leadership position
• Competitive salary with access to a bonus scheme
• Hybrid working arrangements once fully trained
• Free onsite parking and close to public transport
• Join a growing global healthcare organisation

About the company
Join a growing global healthcare organisation providing innovative products and solutions to healthcare professionals across Australia. With a collaborative culture and strong focus on customer experience, this is an opportunity to join an established team and continue developing your leadership experience.

About the opportunity
Working closely with the Customer Service Manager, this hands on 2IC position will support the day to day running of a fast paced Customer Service team within the medical device industry.
You will remain actively involved in customer service and order management, supporting hospital customers with consignment stock and loan kits, while taking additional responsibility for coordinating workloads, mentoring team members, providing training and managing escalated issues.
This is a great opportunity for an experienced Customer Service professional who enjoys being hands on and is ready to take the next step in their leadership career.

Duties

• Coordinate daily team workloads and priorities
• Provide guidance, mentoring and training to team members
• Manage customer orders and enquiries while remaining hands on
• Coordinate consignment stock and loan kits for hospital customers
• Liaise with hospitals, warehouse and logistics teams to ensure timely delivery
• Support escalations and act as 2IC to the Customer Service Manager

Skills and Experience

• Experience within a fast paced Customer Service or Order Management environment
• Healthcare or medical device industry experience highly regarded
• Experience supporting hospital customers, ideally across consignment stock and loan kits
• Previous mentoring, coaching or leadership experience
• ERP systems experience, ideally SAP and Salesforce
• Strong organisational and communication skills with the ability to manage competing priorities

Culture
Join a collaborative and supportive team within a growing healthcare organisation. The environment is fast paced and hands on, with a strong focus on teamwork, customer service and providing reliable support to healthcare customers.

How to Apply
Click apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare including Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Our specialist areas include Medical Affairs & Life Sciences, Commercial, Business Operations & Infrastructure and Clinical Care.
For more job opportunities, visit www.hpgconnect.com.