Kick-start your career in healthcare! Join a leading biotechnology company as a Customer Service Representative. Offering circa $70,000 + super, this is your chance to gain hands-on industry experience in Frenchs Forest (2086) with on-site parking, wellness perks, and a supportive, growth-focused team.

Benefits

• Permanent role with a well-established and growing biotechnology company
• Circa $70,000 + superannuation (depending on experience)
• On-site parking plus a bus stop right outside for easy access
• Well-being & lifestyle perks – on-site massages, discounted gym membership, monthly team lunches
• A genuine career launchpad into the healthcare and biotech industry with training and development opportunities

About the Company
Our client is a respected healthcare organisation specialising in innovative biotechnology solutions that support surgical procedures and improve patient outcomes. Working closely with hospitals and clinical teams across Australia, they are known for their quality products, strong partnerships, and commitment to making a real difference in patient care.

About the Role

• This is an exciting opportunity for a recent science graduate or an experienced administrator looking to break into the healthcare industry.
• As a Customer Service Representative, you’ll join a collaborative team of eight and report to a supportive Customer Service Manager. You’ll gain exposure to the inner workings of the medical device/biotech space, playing a critical role in coordinating time-sensitive orders that directly impact patient procedures.
• If you enjoy working in a fast-paced environment, solving problems, and being part of something meaningful, this role will set a strong foundation for your long-term career in healthcare.

Key Responsibilities

• Manage inbound enquiries from hospitals, clinics, and internal stakeholders via phone and email
• Process time-critical orders accurately
• Coordinate with warehouse, logistics, sales, and clinical teams to ensure seamless delivery
• Build strong, professional relationships with healthcare customers and partners
• Troubleshoot issues proactively and deliver solutions within tight timeframes

Skills & Experience

• Recent graduate in science, bio-medical, health, or related field OR 2–4+ years in a customer service/administration role
• Strong interest in the healthcare, biotechnology, or medical devices industry
• Experience in order processing or administration highly regarded
• ERP system exposure preferred (Oracle, SAP, SAGE, or JDE)
• Intermediate Excel skills and confidence working with data
• High attention to detail with the ability to juggle multiple priorities
• Strong communication skills and a proactive, solutions-focused mindset

Culture
Be part of a team that is passionate about making an impact. The culture is collaborative, supportive, and driven, with a strong focus on learning and development. You’ll be surrounded by professionals who are invested in your growth, making this an ideal environment to build your career in healthcare.

How to Apply
To apply, please click Apply Now or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion.

About Healthcare Professionals Group 
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.