Attractive salary package $60,000 + Super - Increase to $63,000 after 6 months
Supportive working environment, with 8 week induction programme
Located close to Wynyard train station, Sydney CBD
Rotating 13 hour shifts Monday - Sunday
Award winning employer of choice
About the company
Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in beautiful offices in the CBD, the organisation offers structured training and support.
About the opportunity
In your new Customer Service Representative role you will report directly to the Operations Manager. You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with up-to 50 cases per day and supply supporting documentation to insurance companies. You will be required to liaise with the technical/medical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task are required.
The rotating shifts is working approximately 6-7 shifts per fortnight, working between the hours and days of Monday - Sunday - 7 - 10pm.
Your daily duties would include:
Rapid response to inbound phone, email and fax requests from members and clients
Liaise with the order processing team and technical support team
Detailed documentation of all actions and communications undertaken in the delivery of services
Provide billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred
Skills and Experience
Customer Service experience in inbound/outbound call centre environment
Science Degree or Security Degree is desirable
Strong attention to detail and multi-tasking ability
Clear and concise communication skills
Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of
How to Apply
Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion
$60000 - $63000 per annum, Benefits: plus superannuation
BenefitsAttractive salary package eqvivlant to $60,000 + Super - Increase to $63,000 + super after 6 monthsSupportive working environment, with 8 week induction programmeLocated close to Wynyard train station, Sydney CBDRotating 13 hour shifts Monday - Sunday - part-time 5 shifts over two weeks Award winning employer of choice...
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