Customer Service Representative – Surgical

• Medical Devices | SAP | Process Improvement & Automation
• Macquarie Park | Onsite | Onsite Parking available
• Casual Contract to December 2026

Benefits

• Exposure to automation and process improvement initiatives
• Global medical device organisation
• Build SAP and order management expertise
• Work closely with Supply Chain and Operations teams
• Support products that directly impact patient outcomes
• Collaborative and high-performing team environment
• Secure contract through to December 2026

About the Company

Our client is a global leader in medical technology, providing innovative surgical solutions that improve patient outcomes worldwide.

Known for their commitment to continuous improvement and operational excellence, they are investing in automation and digital initiatives to enhance customer experience and business performance.

About the Opportunity

Reporting to the Customer Service Manager, you will support the Surgical division by managing customer orders, responding to enquiries and ensuring the timely delivery of critical medical products.

In addition to core customer service responsibilities, you will gain exposure to process improvement, automation and systems initiatives designed to streamline operations and improve efficiency.

This role will suit someone who enjoys working with systems, solving problems and identifying opportunities to improve processes.

Responsibilities

• Process customer orders through SAP
• Manage customer enquiries via phone and email
• Resolve delivery, returns and order-related enquiries
• Liaise with Supply Chain, Logistics and Operations teams
• Monitor order fulfilment and stock availability
• Support process improvement and automation initiatives
• Maintain accurate customer and order records
• Collaborate with stakeholders across the business

Skills & Experience

• Customer Service experience within a product-based environment
• SAP order processing experience
• Strong attention to detail and problem-solving skills
• Systems-focused mindset
• Exposure to EDI or automation initiatives advantageous

Culture
Professional, collaborative and solutions focused. The team values initiative, continuous improvement and a customer first approach.

How to Apply
Click Apply Now or contact Jane Nichols on 02 8877 8714 for a confidential discussion.

About Healthcare Professionals Group 
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

 
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