Customer Service Representative | Global Healthcare
Macquarie Park | 6-Month Contract | Immediate Start

Looking for your next contract with a global healthcare leader?
Join a high-performing customer service team where you'll play a key role in managing customer orders and enquiries for market-leading healthcare products. Working in a fast-paced environment, you'll collaborate with experienced colleagues while gaining exposure to a global organisation known for its supportive culture, strong training and continuous improvement initiatives.
Supporting a portfolio of market-leading vision care products supplied to major retail and healthcare customers across Australia and New Zealand, this is a fantastic opportunity to build your experience with one of the industry's most recognised medical device companies.
Why Apply?

• Immediate start with a contract through to the end of the year
• Join a globally recognised healthcare organisation
• Friendly, experienced and supportive team
• High-volume, fast-paced environment where no two days are the same
• Exposure to exciting automation and process improvement projects
• Free onsite parking plus easy access to public transport

About the Role
Working within a busy customer service team, you'll be responsible for managing the end-to-end order process while providing outstanding support to customers across Australia and New Zealand.
Key Responsibilities

• Process high-volume customer orders through SAP
• Manage inbound customer enquiries via phone and email
• Provide stock availability, delivery and order updates
• Process returns and credits
• Liaise with warehouse, supply chain and courier teams to ensure timely order fulfilment
• Maintain accurate customer records within Salesforce
• Deliver a responsive, solutions-focused customer experience

About You
You'll be someone who enjoys working in a busy environment and takes pride in delivering exceptional customer service.

• Previous experience in a high-volume customer service or order management role
• SAP experience
• Salesforce or CRM experience (advantageous)
• Excellent communication and stakeholder management skills
• Strong attention to detail and the ability to manage competing priorities
• Experience within medical devices, pharmaceuticals or healthcare will be highly regarded

What's on Offer

• Immediate start
• Six-month contract through to the end of the year
• Opportunity to join a respected global healthcare organisation
• Supportive, collaborative and experienced team
• Valuable experience with one of the industry's leading medical device companies
• Exposure to business improvement and automation initiatives

Apply Now
Click Apply or contact Danielle Jones on 0488 808 655 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits executive, permanent and contract/temp positions across all areas of healthcare, partnering with leading organisations in Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Our specialist recruitment divisions include:

• Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs and Scientific.
• Commercial: Marketing, Sales, Analytics, Government and External Affairs.
• Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse.
• Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing.

For more job opportunities, visit www.hpgconnect.com.