Benefits

• Be part of a high-performing, supportive team where you truly own your role
• Convenient Artarmon location with on-site parking
• Permanent, full-time opportunity with long-term stability

About the Company
Step into a career with a global leader in dental innovation. This organisation is at the forefront of advancing oral healthcare, offering a cutting-edge portfolio across implants, diagnostics, and laboratory solutions. With a strong reputation for quality and innovation, they partner closely with clinicians to deliver exceptional patient outcomes.

About the Opportunity
Join a dynamic and collaborative Customer Service team in a pivotal full-time, on-site role. You’ll be the go-to support for dental clinicians across NSW, playing a key part in ensuring seamless order management and outstanding customer experience.

Based in Artarmon, your day will be varied and fast-paced – from handling urgent orders and coordinating couriers, to supporting the on-site training Academy and building strong relationships with customers and internal teams. You’ll enjoy a high level of autonomy while working closely with an experienced national leader and cross-functional teams across sales, logistics, and training.

Key Responsibilities

• Process customer orders and quotes using SAP S/4 HANA, Salesforce, and Excel
• Deliver exceptional service across phone, email, and online chat channels
• Coordinate urgent deliveries and collections with courier partners
• Oversee emergency warehouse inventory (approx. 70 SKUs)
• Support the onsite Academy – coordinating attendees, logistics, and creating a welcoming experience
• Collaborate with sales representatives, service technicians, and wider commercial teams across NSW

Skills and Experience

• Proven experience in customer service and order processing – ideally within medical devices, dental, consumer goods, or similar industries
• Experience with ERP systems (SAP S/4 HANA highly regarded)
• Strong attention to detail with the ability to manage multiple systems and priorities
• Excellent communication skills with a collaborative approach to stakeholder management
• A proactive, self-driven mindset with the confidence to work independently on-site
• Positive, adaptable, and committed to delivering high-quality service

How to Apply
This opportunity is being managed by Divisional Manager, Jane Nichols.

About Healthcare Professionals Group
Healthcare Professionals Group specialises in recruiting across all areas of healthcare, from executive to entry-level roles, including permanent and contract positions.

Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, HR, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing