Customer Service Representative

Benefits

• Award winning employer of choice and global Pharmaceutical organisation
• Initial 6 month contract, potential to extend
• Supportive working environment, cohesive and hardworking team
• On site car parking available
• Employee recognition programme
• Ongoing training and development
• Not phone based

About the company

Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patients' lives, through supplying pharmaceutical medication. Located in Western Sydney, the campus provides on-site car parking. Join their dynamic and passionate team who boast a good company culture and high retention of staff.

About the opportunity

In your new Customer Service Representative role, you will report directly to the Customer Service Manager. You will be required to have excellent communication skills acknowledging patients orders via email and display a high attention to detail, ensuring patients have access to medication.

Duties

Your daily duties would include:

• Acknowledge patients orders via email
• Process credits and returns
• Liaise with the order processing team and technical support team
• Working with team leaders and production specialists of different sites to manage current workload by bringing forward or delaying orders as per customer needs

Please note this role is not phone based and will focus on the back end of customer service.

Skills and Experience

• Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
• Pharmacy experience or Science Degree is desirable
• JDE experience essential
• Strong attention to detail and multi-tasking ability
• Clear and concise communication skills

How to Apply

Click apply and your resume will be reviewed by Rebecca Lloyd, Recruitment Consultant.