facebook

Job details

Location
Macquarie Park
Salary
AU$70000 - AU$75000 per annum + Super + 10% Bonus
Job Type
Full Time
Ref
38256
Contact
Kate Toohill
Posted
almost 2 years ago

Job details

Location
Macquarie Park
Salary
AU$70000 - AU$75000 per annum + Super + 10% Bonus
Job Type
Full Time
Ref
38256
Contact
Kate Toohill
Posted
almost 2 years ago

Benefits

  • Global medical device company
  • Multiple permanent positions available
  • $70,000-$75,000+ super + 10% bonus
  • Macquarie Park 2113

About the company

Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.

About the opportunity

In your new customer service role you will report directly to the customer service manager, working as part of a team of five technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.

Duties

  • Technical troubleshooting over the phone with medical devices and apps
  • Assisting with manufacturing claims
  • Ordering replacement or new product orders
  • Ensure complaints are resolved quickly and expertly, and escalated when required
  • Provide a high level of Customer Service
  • Order fulfillment using SAP
  • Support field personnel
  • Monitoring consignment stock levels

Skills and Experience

  • Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation
  • Strong communication skills
  • SAP knowledge desirable
  • Strong attention to detail and multi-tasking ability
  • Empathetic and professional interpersonal skills
  • Exposure to consignment stock

Culture

A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office.

How to Apply

Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

Similar jobs

1 day ago

Customer Service

Customer Service & Logistics Represen...

  • Toongabbie
  • $70000 - $75000 per annum, Benefits: Finishing bonus

Benefits Leading Pharmaceutical organisation with a large global presence.Recognised as an award-winning employer of choice with an employee recognition program.Parking on site - Toongabbie location in a fantastic office campus.Supportive team, ongoing training, and development.Permanent full time position.Competitive sal...

8 days ago

Customer Service

Customer Service Representative Support

  • Wetherill Park
  • Competitive

Benefits Be a part of a proudly Australasian owned healthcare company.Located in Wetherill Park, 21644-month contract with potential to extend $30-$32 per hour  About the company  Our client is the largest Medical, Consumable and Pharmaceutical product distributor in Australasia. They manage an extensive ...

1 day ago

Customer Service

Dedicated Principle Agent

  • Pemulwuy
  • $38 per hour, Benefits: + Super

Benefits  Office is located in Pemulwuy, 21456 month temporary contract to move to permanent.$65,000 - $68,000 + SuperExceptional training provided. About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices.Offering warehou...