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Job details

Location
Macquarie Park
Salary
AU$30.00 - AU$32.00 per hour + Super
Job Type
Contract
Ref
37710
Contact
Kate Toohill
Posted
over 2 years ago

Job details

Location
Macquarie Park
Salary
AU$30.00 - AU$32.00 per hour + Super
Job Type
Contract
Ref
37710
Contact
Kate Toohill
Posted
over 2 years ago

Benefits

  • Be a part of a global pharmaceutical and biomedical organisation
  • Located in Macquarie Park 2113
  • 3-month contract with potential to extend
  • $30-$32 per hour

About the company

Work for a global pharmaceutical and biomedical company working on multiple impacting medical breakthroughs for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.

About the opportunity

Be part of a strong, motivated, and driven Customer Service team. In your new customer service role, you will work closely with your team to process orders through to invoice for key accounts and provide support to cross functional teams. Be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables to medical professionals.

Duties

  • Provide a high level of Customer Service
  • Order fulfilment using JDE
  • Managing customer expectations and investigation of orders
  • Support sales representatives
  • Ensure complaints are resolved quickly and expertly, and escalated when required
  • Handling of exchanges and returns
  • Reporting on fulfilment and stock availability for customers and commercial teams
  • Product knowledge
  • Maintaining relationships with customers

Skills and Experience

  • Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
  • JDE knowledge and experience
  • Strong attention to detail and multi-tasking ability
  • Excel experience desirable
  • Experience in a call environment
  • Good communication skills
  • Ability to problem solving

Culture

Fantastic team leadership, with low turnover in staff.

How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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