Benefits...

• Permanent role
• This role is based full-time in the office (Monday to Friday)
• Offices located in Frenchs Forest, 2086
• Free onsite parking
• Fortnightly team perks including lunches and wellbeing initiatives
• Supportive leadership team with strong onboarding and training

About the Company...
This growing MedTech organisation supports hospitals and surgeons across Australia, supplying critical products used in surgical procedures, including time-sensitive loan kits. Known for its collaborative and supportive culture, the business is undergoing a period of growth and process improvement, creating opportunities for strong operators to step into leadership roles.

About the Opportunity...
This is a hands-on team lead role overseeing a Clinical Booking function responsible for coordinating loan kits and product bookings for hospitals and surgeons. You’ll lead a small team while ensuring all bookings are processed accurately, prioritised correctly, and delivered on time, often in a time-sensitive, surgery-driven environment.

What You’ll Be Doing...

• Lead, mentor, and support a team of Clinical Booking Coordinators
• Oversee end-to-end booking of clinical products and loan kits
• Prioritise urgent, surgery-related bookings to meet strict timeframes
• Act as the escalation point for complex or time-sensitive issues
• Monitor inboxes, workflows, and booking volumes
• Create & analyse reports to identify errors, trends, and process improvements
• Ensure high accuracy across all bookings and system entries
• Work closely with internal teams including warehouse, customer care, and sales
• Be hands-on initially to learn systems, products, and processes

What You’ll Need...

• Experience in customer operations, order management, or similar environments
• Exposure to medical device workflows such as loan kits or consignment stock is highly regarded
• Leadership experience or stepping-up experience (mentoring, training, 2IC)
• Strong problem-solving skills with the ability to investigate and resolve issues independently
• Confidence working across multiple systems (ERP, Excel, email)
• High attention to detail and ability to manage competing priorities
• Strong communication and stakeholder management skills
• You will be expected to take ownership of problems, make decisions, and manage workflows end-to-end.

Culture...
You’ll be joining a collaborative, team-focused environment where people are approachable, supportive, and focused on getting the job done. The team works closely together in-office and values strong communication, accountability, and a positive attitude. This role suits someone who enjoys being part of a fast-paced, high-performing team.

How to Apply...
Your application will be reviewed by Francesca Strange, Specialist Manager.

About Healthcare Professionals Group...
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

For more job opportunities, visit www.hpgconnect.com.